Refund and Cancellation Policy

• Before approval: if you cancel your promotion request before BBauto has begun reviewing it, you are entitled to a full refund.
• After approval / publication: once your Listing has been approved and the promotion is active, the fee is non-refundable — the service (increased visibility) has already been delivered.
• After the vehicle is sold: once a Listing is marked as sold, no refund is issued for the remaining promotion period.

• Before the inspection is scheduled or performed: if the Expert Service is cancelled before a BBauto representative begins any expert action, you are entitled to a full refund.
• After the inspection is performed: once the inspection has been carried out and a report or certificate has been issued, the fee is non-refundable — the service has already been delivered.
• Service delivery failure: if BBauto is unable to deliver the Expertise Service you paid for (for example, the vehicle is unreachable for reasons within our control, or we fail to complete the inspection within the agreed timeframe), you are entitled to a full refund.

Approved refunds are returned to the original card or payment method used, via Bank of Georgia. Processing typically takes 7–14 business days, depending on Bank of Georgia's own processing times, which are outside BBauto's control.

Contact support@bbauto.ge with your account email and the date of payment. We will confirm eligibility under this Policy and, if approved, submit the refund request to Bank of Georgia.

Questions about this Policy can be sent to support@bbauto.ge. See our Contact Us page for full details.